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Most Popular Questions
  • How do I get my username and password?
  • How do I update my email address or change my password?
  • Who has seen my Resume?
  • What happens when I delete a resume?
  • How do I edit my Resume?
  • What Confidentiality options do I have?
  • What happens when I apply online to a job posting?
  • How do I enable cookies?
  • How can I get the most relevant search results?
  • Why does my Word Resume look different on the site?
  • How can I reduce the volume of email you send me?
  • What are the guidelines for uploading a Microsoft Word resume?
  • Why is my Resume not getting many hits?


  • All Questions

    Search Jobs
    My Monster
    Apply Online
    Resumes
    Word Resumes
    Troubleshooting

    Search Jobs
    Q: How can I get the most relevant search results? Top
    A: Keywords are used to determine the job search results. The job search results page lists job postings that contain the specified keywords. Enter one or more keywords that you would expect to see in your preferred job.

    If looking to work in a specific town or area, try typing the name of the town or city as a keyword and select the closest location listed in the Choose Location box. If you are looking to work from home or only part-time, try keywords like Telecommute or Part-time.

    To refine your results, consult our Keyword Search Tips for advanced searching options.

    Note: As with any activity on the Internet, you should protect yourself when searching for jobs. Consult our Safe Job Search page for more information.

    Q: How can I get more information about a job posting? Top
    A: Since employers post their own jobs, they are responsible for the information in the job listing. For more information on a job, we recommend that you contact the employer in question. If an employer has omitted a way to contact them, please contact us and we will ask the employer to update the job posting as soon as possible. Note: Although most jobs are listed for 60 days, employers can remove their job postings whenever they like.

    Q: Why is there a star beside some Job Postings in the Search Results? Top
    A: The Employers who posted those particular Jobs chose to highlight them with a star in order to draw your attention.

    Q: How can I remove types of Jobs that I'm not interested in? Top
    A: You can remove many of these Jobs by using AND NOT. For example, if you want to see marketing jobs that don't include Work From Home offers, you could input marketing AND NOT home. Consult our Keyword Search Tips for more information.

    Q: Why are the Search Results limited to a maximum of 1000 Jobs? Top
    A: This limit was implemented to improve site performance, and there are no plans to change the current limit. Using the right Keywords lets you optimize the Search Results you receive and create a more effective and targeted job search, negating the need for more results. Consult our Keyword Search Tips for more information.


    My Monster
    Q: How do I get my username and password? Top
    A: If you forgot your Username and Password, we will be happy to send you information to help you with this. Please click here. On this page, you will need to enter the email address you used to create your account. An email will be sent to this email address with your Username and a link to reset your Password. Once you reset your Password, you will be able to log into your account with your existing Username and your new Password.

    If you've changed email addresses or forgotten which email address you used for creating an account, please contact us with as much of the following information as possible: your old email address, first name, last name, street address, city, state, country, zip code, and phone number. Once we verify your information, we will email your Username and Password to your current email address.


    Q: How do I update my email address or change my password? Top
    A: You need to log into your account and click Account Profile. Click Change Password and enter your current and new Passwords in the fields provided. Click Submit.

    Your password must be between 8 and 20 characters long. You can use uppercase or lowercase letters.

    Q: How do I edit my contact information? Top
    A: The easiest way of modifying personal information (such as your address, Username and Password, and Career Level), is to go to your Account Profile page. To access your Account Profile page, click the link in the top navigation bar. Information you update in your Account Profile is automatically updated in any Resumes and Applications you've created.

    Q: How can I reduce the volume of Monster-related email? Top
    A: If you've changed email addresses or forgotten which email address you used for creating an account, please contact us with as much of the following information as possible: your old email address, first name, last name, street address, city, state, country, zip code, and phone number. Once we verify your information, we will email your Username and Password to your current email address.

    Q: How can I reduce the volume of email you send me? Top
    A: There are steps you can take to minimize the amount of emails you receive from us so that you only receive the content you want. Please perform the steps that relate to the email issue(s) you're having.

    Receiving numerous emails from the same employer? Some employers have automated search agents that look for new resumes that match selected criteria. If you've renewed your resume, the same agent might mistake your resume for one it hasn't viewed before and send you another email. If you don't want employers to be able to find your resume, choose to make your resume private on the resume Listings and Activity page (Note: This will mean that NO employers will be able to find your resume unless you've sent it to them). You will still be able to use your resume to apply online to job postings that interest you.

    Receiving too many updates or offers? Change the Monster Updates and Other Information Offers settings on your Account Profile page. Don't forget to enter your Password to confirm your changes and click Submit. It can take a week for these settings to take effect.

    Receiving too many saved search emails? You can control the frequency of these emails by changing your notification settings. You can choose to receive emails less frequently or not at all. You can always view your matching results by logging in and selecting your saved search from the Saved Search page.

    Receiving too many Newsletters? To unsubscribe from some or all of our Newsletters you need to be logged into your My Monster account. Once logged in, click Career Advice in the gray navigation bar. Click Free Newsletters in the top right-hand corner of the screen. This will take you to the page where you can change your Newsletter subscriptions.

    If these steps don't produce the desired results, and you decide that you want to delete your account, you need to contact us. In your request, include the following information (for verification purposes only) and make sure that you indicate that you want your account deleted: Username, Street Address, City, State/Province, Country, ZIP/Postal Code, Phone Number.
    Note: To preserve your privacy, we reserve the right to refuse any request where the information does not directly match the information in your account.

    Q: How did an account get created with my email address? Top
    A: This could have happened in a few ways:
    • You applied to a job or created an account on an employer's web site that uses Monster's technology. An account created on one of these sites works across most Monster-run properties.
    • If you share an email address with someone - a friend or family member perhaps - they may have created an account or applied to a job in the past.
    • Some internet providers recycle email addresses. Your email address may have belonged to someone else in the past.

    Q: Can I have multiple accounts using the same email address? Top
    A: You can only have one account per email address. To have multiple accounts, you will need to obtain additional email addresses.

    Q: How do I change my Monster Updates and Offers subscriptions? Top
    A: If they come directly from Monster, you can change your settings by going to your Account Profile and changing your answer under Monster Updates and Other Information and Offers. For some third-party emails, you will need to contact the vendor the offer came from as well.

    Q: Has, or will, my information be sold to any Third Parties? Top
    A: No, your information will not and has not been sold to third parties. Monster is collecting these promotional offers to send to you if you have chosen to opt-in to receive them.

    Monster will not disclose to any third party your name, address, email address or telephone number without your prior consent, except to the extent necessary or appropriate to comply with applicable laws or in legal proceedings where such information is relevant.

    Monster also provides you with the opportunity to opt-out of these types of communications. If you choose to receive these types of communications at the time of registration but later decide you no longer want to receive them, simply log into your My Monster account and edit your preferences in your Account Profile.

    Q: What is a saved search? Top
    A: A saved search is an automatic job hunter. You tell it what to look for, and it retrieves a list of jobs matching the criteria you entered and emails them to you as often as you'd like. This lets you efficiently organize your job search without having to repeat the same searches every time you visit our site.

    Q: How do I save my job search? Top
    A: When you search for jobs, you can save that specific search if you're already logged in. From the Job Search Results page, just click search search. You can then configure your saved search and how often you would like to receive emails with matching jobs. If you are not logged in, when you click save search you will be taken to the Login page, where you will have to follow the on-screen instructions.

    Q: Why am I taken to my Account Profile when I try to use the message boards? Top
    A: You will need to specify a unique Screen Name in order to access the Message Boards. Screen Names are unique, which helps prevent others from impersonating valued members, and helps us monitor the boards and warn/ban repeat offenders, making the community area a more comfortable environment for members.

    Q: What does Subscribe to thread mean? Top
    A: A thread is a message posted on a Message Board along with its related responses. If you would like to receive an email whenever a new message is posted to a particular thread, click Subscribe to Thread. If at some point you decide you no longer want to receive emails regarding a certain thread, you can unsubscribe from the thread. In order to unsubscribe, you need to be logged into your My Monster account and you need to go to the thread that you are currently subscribed to. Once there, you will have the option to click Unsubscribe to Thread.


    Apply Online
    Q: What happens when I apply online to a job posting? Top
    A: When you apply online, employers receive your resume and cover letter (if you chose to include one) via email. Employers can also access this information at any time within their Monster accounts. When you apply online, the job posting and the resume you included is then listed and can be tracked on your History page. The History page does not list jobs applied to via email, mail or fax.

    Note: In some cases, employers may use the 'Apply Online' link to take you to their company website to complete an application process. When you apply online using this method, it is not tracked on your History page.

    Q: I used Apply Online and received an email saying my email was not delivered. Does the employer have my Resume? Top
    A: When you Apply Online to a Job Posting, the employer receives your application in 2 ways:
    • In their email inbox.
    • Automatically filed within the Job Folder in their Monster account.
    You can verify that an employer received your application by going to your History page (which you can find by clicking History on the purple navigation bar). If it is in the History section, the employer received your Resume.

    There are many reasons that you might receive an email not delivered email message (spam blockers, full email account, invalid email address, etc.), which is why we recommend clicking Apply Now when you want to submit an application.

    Q: How can I apply to a job posting that doesn't include contact information? Top
    A: Please contact us with the following information about the Job Posting: its URL (Web page address), the name of the company posting the Job, the title of the Job, the location of the Job. We will contact the employer and notify them that the posting is missing contact information. The employer can then choose whether or not to modify the posting. Employers alone decide the content of their job postings, including the application method(s) they want to provide.

    Q: Why did I get a 'No Such Job' error when I applied online? Top
    A: This error is caused by a compatibility issue with the Content Advisor password feature in Internet Explorer. At this time, Resumes cannot be submitted while that feature is enabled. We suggest disabling that feature while you are applying to Jobs. To do this, follow these steps:
    1. Go to the Tools menu, click Internet Options, and click the Content tab.
    2. Click Disable under Content Advisor.
    3. Enter the Supervisor Password and click OK.
    4. Close and Re-open Internet Explorer.
    5. Find a Job and apply.
    Note: If the above case does not apply, check your Privacy Settings in Norton Internet security. You may need to alter your Privacy Settings to apply to jobs on our site.

    Q: How can I see the jobs I've applied to? Top
    A: Your Applications from the last 18 months can be viewed by logging into your account and clicking on History.

    Q: Why should I create a cover letter? Top
    A: For hiring managers, choosing between two candidates with comparable resumes often comes down to the content of their cover letters. Though tailored letters should be written specifically for each position you're applying to, following these fundamentals can increase your chances of securing interviews.

    First Steps
    • Do Your Research: The more you know about the employer's needs, the more compelling your letter can be.
    • Determine Your Selling Points: Set yourself apart by listing the top five reasons why you're an excellent candidate.
    Constructing the Letter
    • Heading/Date/Inside Address: Use a standard, business-letter format that matches your resume.
    • Salutation: Always address a specific person if possible; use Dear Hiring Manager if not.
    • Opening Paragraph: Clearly indicate the position you're applying for, how you were referred to the opportunity and why you're an excellent candidate for the job.
    • Body: Demonstrate how your credentials, experience and track record will benefit the hiring company.
    • Closing Paragraph: Provide a call to action for the hiring manager; restate you strong interest in an interview.
    • Complimentary Close and Signature: End with a professional close such as Best regards, Sincerely or Respectfully.
    For more information on cover letters, check out these resources:

    Q: Why can't I create a Cover Letter when I Apply Online? Top
    A: You always have this option. However, since the Cover Letter field opens in a new window, any pop-up blocking you have enabled on your system might be preventing it from opening. Get information on enabling pop-ups on Monster.

    To work around this issue, create a Cover Letter in your My Monster account prior to applying to the Job. The Letter will then be available for use when you Apply Online. To do this, log in to your My Monster account and click Letters in the purple navigation bar.


    Resumes
    Q: Who has seen my Resume? Top
    A: The # of Times Viewed by Employers counter keeps a tally of the number of times your Resume has been viewed by employers who pulled your Resume from the database. If you Apply Online to Job Postings, when an employer views your Resume it will result in an increase in the number of Views that your Resume receives.

    We do not track who has seen your Resume, and you will only know that employers have seen your Resume if they contact you.

    Q: Why is my Resume not getting many hits? Top
    A: Make sure that your Resume is Searchable. If it isn't Searchable you will not receive any hits. Click Renew on your Resume Listings and Activity page to refresh your Resume. This will make it appear as though your Resume was just posted. Also, check out our article Develop a Powerful Resume with Monster's Resume Builder. This will provide you with great tips for creating an online Resume that will get noticed. If this still doesn't generate any response after a few days, contact a Seeker Support Specialist at 1-800-MONSTER (1-800-666-7837) to check the accessibility of your Searchable Resume.

    Q: How can I complete a Resume that I previously abandoned? Top
    A: Click the Edit link for your Resume. On the Resume Edit View, you should see headings and links for sections that you have not yet completed. Click the link and you will be taken directly to the right page to add in the information.

    Q: How do I edit my Resume? Top
    A: Monster has updated the editing process to make it easier and more efficient for you. There are Edit links next to each section of the Resume Edit View, which will take you directly to the right page to make your modifications. Upon finishing your modifications, you will be returned to the Resume Edit View to verify your changes.

    Q: What happens when I delete a resume? Top
    A: If you delete your resume it will be permanently deleted and irretrievable, except for an archival copy that Monster is required by federal regulation to maintain for a period of up to 2 years. If you delete a resume that you used to apply online for a job, or that was searchable, employers, recruiters and others who have paid for access to the Monster resume database or paid to obtain a copy of that database, as well as parties who have otherwise gained access, may have retained a copy of your resume in their own files or databases. Monster is not responsible for the retention, use, or privacy of resumes in these instances.

    Q: Do I need to post a Resume to use Monster? Top
    A: No. We encourage you to have one or more updated Resumes in your account that you can quickly access when applying to jobs, but this isn't required. If you're concerned about keeping your job search a secret (from a current employer, for example), our posting options let you create a Resume and still remain completely anonymous.

    You have three Confidentiality options when storing your Resume on Monster:
    • Searchable: When you enter your Resume, do not select the option to Save my Resume as Confidential. This makes your Contact Information, Work Experience and References visible to employers. When you finish creating your Resume, click Make Searchable and your Resume will be Searchable by employers. Only one Resume can be Searchable at a time.
    • Confidential and Searchable: Storing your Resume as confidential keeps your Contact Information, present employer and References private, but your Resume is still Searchable by employers. Employers can contact you through an anonymous email address we assign you. It's your choice to contact the employer. Selecting Save my Resume as Confidential on the Contact Information screen stores your Resume as Confidential. If you want your present employer's name hidden, be sure to choose Present as the end date for your current Job on the Work Experience screen of the builder.
    • Not Searchable: Your Resume will be not be available in the searchable database so employers cannot search for it. However, your Resume still remains in our system and you can send it to employers when you Apply Online. This is a good option if you want to apply to a specific position without being contacted by other employers who have found your Resume online. You can make it Searchable at any time.
    For more information on Resumes, check out these resources:

    Q: What Confidentiality options do I have? Top
    A: You have three Confidentiality options when storing your Resume on Monster:
    • Searchable: When you enter your Resume, do not select the option to Save my Resume as Confidential. This makes your Contact Information, Work Experience and References visible to employers. When you finish creating your Resume, click Make Searchable and your Resume will be Searchable by employers. Only one Resume can be Searchable at a time.
    • Confidential and Searchable: Storing your Resume as confidential keeps your Contact Information, present employer and References private, but your Resume is still Searchable by employers. Employers can contact you through an anonymous email address we assign you. It's your choice to contact the employer. Selecting Save my Resume as Confidential on the Contact Information screen stores your Resume as Confidential. If you want your present employer's name hidden, be sure to choose Present as the end date for your current Job on the Work Experience screen of the builder.
    • Not Searchable: Your Resume will be not be available in the searchable database so employers cannot search for it. However, your Resume still remains in our system and you can send it to employers when you Apply Online. This is a good option if you want to apply to a specific position without being contacted by other employers who have found your Resume online. You can make it Searchable at any time.

    Q: How do I change my Confidential status? Top
    A: You can change it as follows:
    1. Log in to your account and click Resumes on the purple navigation bar near the top of the page.
    2. Click Edit Confidentiality Settings, located near the top of the page.
    3. The Manage Confidentiality page opens, where you can change your status as desired.

    Q: What do the Education Levels mean? Top
    A:
    • High School or Equivalent: Earned a high school diploma or GED (General Equivalency Diploma).
    • Certification: Completed an organized program of study given by a recognized body or authority in a given subject area (i.e., MCSE, Java, CFA, Series 7, etc.).
    • Vocational: Received training in a special skill to be pursued in a trade (i.e., mechanical, electrical, carpentry, etc.).
    • Some College Coursework Completed: Attended college but has not graduated.
    • Associate Degree: Completed undergraduate studies and earned a 2-year degree at an accredited institution.
    • Bachelor's Degree: Completed undergraduate studies and earned a 4-year degree (i.e., BA, BS, etc.) at an accredited institution.
    • Master's Degree: Completed post-college graduate studies and earned a master's level degree (i.e., MBA, etc.) at an accredited institution.
    • Doctorate: Earned degree (i.e., PhD), title or rank of doctor from an accredited institution.
    • Professional: Earned a professional degree (i.e., law, medical, dental, etc.) at an accredited institution.
    Read our article Put Your Education to Work for advice on using your Resume's Education section to outshine the competition.

    Q: How can I remove Target Company from my Resume? Top
    A: If you would like to remove this section from your Resume, you must deselect your selection from the Company Category drop-down menu. You can do so by highlighting Select from within the menu.

    Note: If you decide to remove this from your Resume, you will lose all information you previously saved within the Target Company section. This includes Company Size and the Describe Your Ideal Company description.

    Q: How do I change the phone numbers listed in my Resume? Top
    A:
    1. Log into your account and click Resumes on the purple navigation bar near the top of the page.
    2. Click Edit below your resume title.
    3. Click Candidate Info on the list of Resume Sections. On this page, you can change the phone numbers that you previously entered.
    4. Click Save.

    Q: How can I set contact preference to both phone and email? Top
    A: If you choose to select a contact preference, you must choose either phone or email. Making this choice only indicates a primary preference, it will not prevent an employer from contacting you using an alternative method. If you do not wish to indicate a contact preference, you can leave this selection blank.

    Q: Does selecting a Contact Preference block employers from using other methods? Top
    A: No, contact preference simply indicates your preferred method. Choosing a contact preference does not prevent employers from contacting you via any available contact information provided in your resume.

    Q: What should I enter for work experience if I've worked in various fields? Top
    A: In order to demonstrate an accurate presentation of your experience, you should summarize the amount of professional experience that you have accumulated over the course of your career.

    Q: Which Target Categories should I select if I'm interested in several? Top
    A: You may choose up to 5 Target Categories that you are interested in. You can select multiple options by holding down the Ctrl key when you click on each desired option (use the Cmd key on a MAC).

    Q: Should I skip the Language fields if I only speak English? Top
    A: If desired you may enter this information in order to clearly communicate your capabilities.

    Q: Why is code mixed in with my Resume? Top
    A: This can occur when you copy and paste text from other programs. This code is usually bullets, graphics, symbols, customized fonts, etc. that are not supported in the field into which you copied it.

    Q: What is the difference between Resume Preview and Resume Edit View? Top
    A: The Resume Preview will show you the version of the Resume that the employer will see. This version will only show those sections that you have completed. The Resume Edit View is a working version for your usage, and will not be shown to any employer. This version will show those sections that you have completed, as well as headings and links for sections that you have not yet completed.


    Word Resumes
    Q: What are the guidelines for uploading a Microsoft Word resume? Top
    A: When uploading a Word resume, please follow these guidelines:
    • It must be in Word format.
    • Regardless of your resume's original file format, in order to attach it, it must first be saved as a Word (.doc or .docx) file. If your resume was created using another program (like Works or WordPerfect), you need to use the Copy & Paste Resume option. Note: Mac users may have to manually enter the file extension when saving their resume as a Word file.
    • File size must be smaller than 500KB.
    • All images must be removed.
    • If using Word's Track Changes tool, you need to accept or reject all changes on your resume and save it to your disk drive before attaching.
    • Resumes that contain viruses will not be accepted. However, if you've entered any additional details, that information will remain and will be searchable.
    • Text from the Word resume can be seen in the viewer, which is also fully keyword searchable.If you're still having problems uploading a Word Resume:
      1. Select Start / Run on your desktop.
      2. Type wordpad and click Ok.
      3. Copy (Ctrl+C) and paste (Ctrl+V) your Resume text from Word into WordPad.
      4. Close your current Word Resume.
      5. Open a new Word document and copy the Resume text from WordPad into this new Word document.
      6. Save the document as a new Word file.
      7. Try uploading the new Word document.

    Q: Why does my Word Resume look different on the site? Top
    A: Some Resume formatting may not look the same when you view it on our site as it does in Word. This is because the Resume is being displayed as a Web page, which allows it to be Keyword-Searchable by employers. However, employers are able to download your Word Resume and see it in its original form. You can see this option by viewing the Resume from your My Monster page (click My Monster in the top navigation bar). The Download Word Resume link is at the top of the Resume Section.

    Q: Why am I having trouble uploading my Word Resume? Top
    A: This is most often caused by trying to upload a Word Resume from a computer that doesn't have Word 97 or newer installed. Word acts as a portal to allow the information to be transmitted to your account from a computer.

    Q: How do I fix a typo in my Microsoft Word resume? Top
    A: Click the Edit link next to the Resume section. You will be given two options: 1) to replace your Word resume which will permit you to completely replace the text and original document, and 2) to modify the online version of your resume. Modifications to the content, such as fixing a typo or adding information, should be made using option 1. Make any modifications to the Word Resume on your computer and then re-attach using the Browse button shown on the page. Attaching a new Word Resume will also replace the original Word Resume. This will also pull out the information from the new file and incorporate it into the Monster Resume - replacing any previous edits that you have made in option 2.

    Q: My Word Resume has the text left-justified. How do I fix it? Top
    A: The Resume Preview page displays your attached Word Resume with all text left-justified. Employers are still able to download your original Resume in Word to see your intended formatting. We recommend using carriage returns to separate information that is tabbed into columns in your Word Resume.

    Q: The Word Resume Preview runs my text together. How do I fix this? Top
    A: Click the Edit link next to the Resume section. You will be given two options:
    • To replace your Word Resume which will permit you to completely replace the text and original document.
    • To modify the online version of your Resume. Modifications to the layout, such as inserting returns, should be made using this option. Changes made to this section will not affect the original Word Resume.

    Q: What can I do when I get 'Track Changes is enabled' when uploading my Resume? Top
    A: Resumes cannot be attached when Word's Track Changes feature is enabled in your document. Follow these steps to remove the Track Changes feature:
    1. Open the .doc file and save it as an rtf file (by using File menu / Save As option).
    2. Quit Word.
    3. Restart Word, open your .rtf file, and you should see some revisions highlighted in green.
    4. Select Tools menu / Track Changes / Highlight Changes.
    5. In that dialog, deselect Highlight changes on screen AND deselect Highlight changes in printed document.
    6. Click OK
    7. Select Tools menu / Track Changes / Accept or Reject Changes.
    8. Accept all should now be an active button (not greyed out). Accept all changes.
    9. Select File menu / Save As and save it as a .doc file.


    Troubleshooting
    Q: Why am I having problems accessing certain pages on the site? Top
    A: To maximize performance, Monster passes information to and from your computer on a regular basis. Some site features (e.g., account login, saving jobs) may not function correctly when there is Internet security or firewall software running on your computer. Your software (e.g., browser, pop-up blocker, firewall) will likely have settings that allow you to specify certain blocked information can be passed from our site. The settings to investigate are cookie blocking, ad blocking and blocking of referrer information. For assistance, contact the support department for the software in question.

    Q: How do I copy and paste text? Top
    A: Follow these steps:
    • Selecting: Click and drag your mouse cursor over the text or link that you wish to copy.
    • Copying: With the text now selected, press the CTRL key (CMD key for Macs) and press C.
    • Pasting: Click the mouse on the place where you wish to paste the information, and press CTRL + V (CMD + V for Macs).

    Q: Why doesn't the link you sent me in an email work? Top
    A: Check to see if your browser is receiving the entire link that we provided. Sometimes, if the URL is too long, your email program may display it on 2 lines, and the second line is not sent to your browser. If that's the case, copy (CTRL + C; CMD + C for Macs) and paste (CTRL + V; CMD + V for Macs) the complete URL into the address bar of your browser.

    If this doesn't work, please contact us with as much of the following information as possible: first name, last name, street address, city, state, country, ZIP Code, and phone number.

    Q: How do I clean out my cache or my temporary Internet files? Top
    A: Please follow these instructions for cleaning out your temporary Internet files or cache:

    Netscape

    1. Click on Edit on the tool bar at the top of your browser and then select Preferences.
    2. Expand the Advanced category by clicking on the + sign next to the word Advanced.
    3. Click on Cache, then click on Clear Memory Cache and then Clear Disk Cache.
    4. Click OK and you're all set.
    Internet Explorer
    1. Depending on which version of Internet Explorer you are using you will click on either View or Tools on the tool bar at the top of the browser and then select Internet Options. The pop-up screen defaults to the General tab.
    2. Under Temporary Internet Files, click on Delete Files.
      Under History click on Clear History.
    3. Click OK and you're all set.
    AOL 9.0 Optimized
    1. At the sign-on screen, click on the Settings link located on the toolbar.
    2. Click the Offline storage button.
    3. By default, the Maximum Disk Space for Online Art sis set to approximately 60 MB. Drop this number to the lowest available setting.
    4. Click Save button.
    5. Exit the settings area, which should automatically close AOL. Make sure that the AOL software is shut down.
    6. Repeat these instructions and change the maximum disk space back to 60 MB.
    AOL 9.0 SE
    1. On the AOL toolbar, click Settings.
    2. Under Customize AOL, select View All.
    3. Scroll down to the How AOL Works section and select Internet (Web) Options. The AOL Browser Settings window opens.
    4. Under Related Settings, select Internet Explorer settings.
    5. In the Temporary Internet files section, click Delete Files.
    6. Click OK to begin deleting the files. This process may take awhile depending on how many files there are to be deleted.
    7. Click OK to close the window.
    Note: You can also use the Clear My Footprints option to erase your browsing history, cookies, cache, and blocked pop-up list. To do this:
    1. On the AOL toolbar, click the Settings icon.
    2. Click the Internet [Web] Options link.
    3. Click the Clear My Footprints tab.
    4. Click the Clear My Footprints button.
    5. Click the Yes button.
    AOL, earlier versions
    1. Click on My AOL on the tool bar at the top of your AOL screen and then select Preferences.
    2. Under Preferences click on the WWW icon.
    3. The pop-up screen defaults to the General tab.
    4. Under Temporary Internet Files click on Delete Files and under History click on Clear History.
    5. Click OK and you're all set.

    Q: What are cookies? Top
    A: Some Web sites store information in a small text file on your computer. This file is called a cookie. Cookies are short pieces of data used by Web sites to help count views on the site and to identify a Web user's browsing habits on their sites. For more information on cookies, consult your browser's help file.
    To allow cookies for IE 6.0:
    1. Select Tools menu / Internet Options.
    2. On the Privacy tab, click Edit. Add the Monster domain(s) that you use and click Allow.
    3. Click OK.

    If you don't allow cookies for our site, you may not be able to view some information or take advantage of the customized experience we provide our users.
    If you get the Cookies Not Enabled message:
    • Most cookies have an expiration date. If your computer's internal clock is improperly set, it may cause cookies to expire instantly.
    • Verify that third-party software on your computer (such as ad blockers and personal firewalls) aren't blocking cookies.
    • Check your browser's settings to make sure that cookies are enabled and allowed per session. For more information on this, consult your browser's help file.

    Q: How do I enable cookies? Top
    A: Please follow these instructions for enabling Cookies:

    Internet Explorer 6.0 for Windows

    1. Click Start menu from Desktop.
    2. Point to Settings.
    3. Click Control Panel.
    4. Click the Internet Options icon.
    5. Select the Privacy tab.
    6. Move the Privacy settings slider to Medium.
    7. Click OK .
    8. Close Control Panel.

    Internet Explorer 5.X and AOL 7.0/6.0/5.0 for Windows

    1. Click Start menu from desktop.
    2. Point to Settings.
    3. Click Control Panel.
    4. Click the Internet Options icon.
    5. Select the Security tab.
    6. Click the Internet icon.
    7. Click Custom Level.
    8. Scroll down until you see Cookies.
    9. Select Enable under Allow cookies that are stored on your computer.
    10. Select Enable under Allow per-session cookies (not stored).
    11. Click OK, and click OK again.
    12. Close the Control Panel.

    Internet Explorer for Macintosh

    1. Click the Edit menu.
    2. Click Preferences.
    3. On the left margin, click Cookies under Receiving Files.
    4. Next to When receiving cookies:, select Never Ask.
    5. Click OK .

    AOL for Macintosh

    1. Click the My AOL menu.
    2. Click Preferences.
    3. Click the WWW icon.
    4. Click Advanced Settings.
    5. On the left margin, click Cookies under Receiving Files.
    6. Next to When receiving cookies:, select Never Ask.
    7. Click OK and click OK again.

    Netscape 6.X

    1. Click the Edit menu.
    2. Click Preferences.
    3. On the Categories list, click Cookies below the Advanced option.
    4. Select Accept all cookies.
    5. Click OK.

    Netscape 7.X

    1. Click the Edit menu.
    2. Click Preferences.
    3. On the Privacy and Security list, click Cookies.
    4. Select Accept all cookies.
    5. Click OK.

    Q: How do I delete all cookies? Top
    A: Follow these instructions to delete your cookies:

    Internet Explorer and AOL for Windows
    1. Click on the Start menu, point to Settings and click on Control Panel.
    2. Double click the Internet Options icon. 
    3. On the General tab, click the Delete Files button.
    4. On the Delete Files pop up box, click OK. (For IE 6.0, there is a Delete Cookies button on the General tab.  For previous versions, continue with the following steps..)
    5. Click on the Settings button. 
    6. Click on the View Files button.
    7. On the Edit menu, click Select All.
    8. On the File menu, click Delete.
    9. On the Warning pop up box, click OK .
    10. Close this window.  Click OK on Settings.  Click OK on Internet Options.  Close the Control Panel.
    11. Close Internet Explorer or AOL before accessing Monster again.

    Internet Explorer for Macintosh
    1. On the Edit menu, click Preferences.
    2. Click Cookies.
    3. Click the Cookie that you want to delete.
    4. Click Delete, and Click OK.
    5. Close Internet Explorer before accessing Monster again.

    AOL for Macintosh
    1. Open AOL.
    2. On the My AOL menu, click Preferences.
    3. Click WWW icon and click Advanced Settings.
    4. On the left margin, click Cookies under Receiving Files.
    5. Click the Cookie that you want to delete.
    6. Click Delete, and Click OK.
    7. Close AOL before accessing Monster again.

    Netscape for Windows

    1. Go to Program Files, Netscape, Users, your current user profile folder, and locate the file called cookies.
    2. Right-click it and select Delete.
    3. Close Netscape before accessing Monster again.

    Netscape for Macintosh
    1. Go to your System Folder, open Preferences, and open Netscape Users. Locate the Magic Cookie file.
    2. Put it in the trash, and then empty the trash.
    3. Close Netscape before accessing Monster again.

    Q: HTTP 404 File Not Found or Page Cannot Be Displayed Top
    A: Occurs if there is a failure in the connection between your browser and our server or if the URL is not entered correctly. You can often bypass this error by clicking refresh or reload on your browser toolbar.


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